NewAI that cites your own SOPs

The operating manual your team will actually read.

Relay turns the way your team works into beautiful SOPs, structured training, and an AI assistant that answers questions from your own playbook — cited, every time.

Start free — no card needed See how it works

Trusted by growing teams at

SUNRISENorthwindACME&COLAZULIFerrybridgeOKAPI

sunrise.relay.app/dashboard

SSunrise Hospitality

Overview

Dashboard

Analytics

Content

SOPs

Courses

People

Teams

Good morning, James

Here's what's moving across your team this week.

Completion

84%

↑ 6% this month

Acknowledged

91%

SOPs signed off

Avg score

87%

142 attempts

Top courses

🛎️Guest Service Excellence

88%

🧹Room Turnover Standards

74%

🛡️Safety & Emergency Response

62%

🍳Breakfast Service Setup

96%

✦Relay AI

Based on the last 7 days, Module 3 of Guest Servicehas a low pass rate. Consider revising the video — it's the most skipped step.

🛎️

Guest Service Excellence

Module 3 · 62% pass

📊

Analytics · Course health

Last 30 days

Ask about anything…

Features

Write it once.
Your team lives by it forever.

SOPs, training, and an AI that knows your playbook — all in one home. Quiet enough to stay out of the way, strong enough to run operations.

📘

A document, not a binder.

Write SOPs the way you think — blocks, callouts, tables, checklists. Version history, acknowledgements, and team permissions come built-in.

🛎️ Guest Complaint Handling

The LEARN framework

1.Listen first — let them finish.

2.Empathize in specific terms.

3.Acknowledge ownership.

💡 Pre-authorized recovery up to $75 without a duty manager.

✦

AI summary
5-step framework for resolving guest complaints with a $75 recovery budget.

🎓

Training that ships in an afternoon.

Build courses with video, text, SOP references, and quizzes. Assign them to teams. See who's on track — and who needs a nudge.

🛎️

Guest Service Excellence

4 modules · 62%

🍳

Breakfast Service

3 modules · 96%

🛡️

Safety Response

5 modules · new

👥

Roles & teams that make sense.

Invite managers and employees. Permissions do the boring work for you.

MMaya RodriguezAdmin

JJames OkaforManager

PPriya ShahEmployee

✦

AI that reads the room.

Answers questions from your SOPs with citations — never guesses, never pulls from the open web.

How do I handle a fire in the kitchen?

Use the K-class extinguisher — never water on grease. Raise the alarm, close the door, evacuate to Muster Point B.

📘 Emergency Response · §2.1

Workflows

Draw the way work moves.

Some processes need a paragraph. Others need a picture. Workflows is an infinite canvas for the second kind — onboarding paths, escalation trees, post-sale handoffs — readable at a glance, editable in seconds.

🎯Four shapes — process, decision, start/end, sticky note. Drag from any side to any side; edges snap to 90° angles.
⚡Press P D T to drop a step, decision, or terminator. ⌘C/⌘V/⌘D to copy and duplicate. Auto-layout to tidy it up.
🔗Share with the whole org, a team, or keep it private. Employees read in pan-and-zoom mode; managers edit in place.

Add▭ Process◇ Decision◐ Start/EndAuto-layout ↓

New signupAuto-enrollSend inviteActive

🛎️

Front Desk Onboarding

4 modules · 12 lessons · 3h 15m

Due

Fri, Jun 5

Your progress8 / 12 lessons

✓Welcome & expectations

✓Phone & email standards

Guest check-in

✓▶Greeting demo

✓📄Check-in procedure

?Quick check

Handling complaints

Quick check

Which step comes second in the LEARN framework?

Apologize

Empathize

Resolve

Courses

Training your team will actually finish.

Mix video, text, linked SOPs, and quizzes into a single learning path. Assign by team, track progress per lesson, hand out certificates when they finish.

🎬Four lesson types in any order — video walkthroughs, written explainers, embedded SOPs, and quizzes that gate progression.
👥Auto-enrollment by team. Assign a course to a team once; every current member is enrolled, and every future member gets it on day one.
📊Live completion + score tracking. Set a passing threshold and a due window; managers see who's on track and who needs a nudge.
🏅Printable certificates with a stable id when learners pass — or skip them for track-only training.

Files & Forms

Working files + fill-out forms, in one drawer.

Stop emailing PDFs and chasing handwritten checklists. Upload working files, link to docs that live elsewhere, and build forms your team fills out on a phone in seconds — all from one place, referenced anywhere.

📎Upload PDFs, Word docs, spreadsheets — or paste a link to Google Drive / SharePoint. Auto-detects the source and renders the right icon.
📝Build forms in a 3-pane editor — short text, long text, number, single-choice, multi-choice, yes/no. Publish to accept submissions; drafts stay manager-only.
🔗Reference any file or form from inside an SOP block or a workflow node. Employees fill out the form right there, in context — no more “where's the link?”
📥Submissions land in an inbox per form with filters, detail view, and CSV export. Form owners get an email on every submission (toggle-able in preferences).

Files 2Forms 2

+ New

📋

Cash count — opening shift

Form · 6 fields

18 submissions

📎

Front desk handoff checklist

PDF · 248 KB

Upload

📝

Incident report

Form · 9 fields

Published

🔗

House style guide

Google Doc

Link

💡Reference any item from inside an SOP — files render as a clickable card, forms render as a “Fill out” CTA.

How it works

From scattered docs to a running academy — in a week.

Import your existing mess.

Paste, upload, or drag in Google Docs, PDFs, and Notion pages. Our AI cleans the formatting and suggests categories and tags.

📄Guest-Service-Policy-v3-FINAL.docx

📑housekeeping-checklist.pdf

📘Safety Procedures — Notion

✦ AI categorizing 14 documents…

Turn SOPs into courses.

One click: generate a course from any SOP — complete with quiz questions, practice scenarios, and module structure. Edit to taste.

A guest's room isn't ready. What's your first move?

Listen — let them share the frustration

Offer an upgrade immediately

Call housekeeping to push through

Assign, track, improve.

Assign to teams with due dates. Watch completion and quiz performance. Let the AI tell you where your training is leaking.

Front Desk · 9 members

Housekeeping · 14 members

F&B · 7 members

By the numbers

Teams get faster, smaller, and calmer.

4.2d

Average new-hire ramp time after rolling out Relay.

91%

Of required SOPs acknowledged on the current version.

68%

Fewer "how do I do this?" messages in Slack.

1×

Write it once. Your team lives by it forever.

“We replaced a 90-page binder, a Notion wiki nobody opened, and three Loom folders — with one thing my team actually uses. Onboarding a new front desk agent now takes a week, not a month.”

James Okafor

Front Desk Manager · Sunrise Hospitality

Pricing

One bill, your whole team.

Flat monthly pricing — no per-seat surprises. Start free, upgrade when you need more.

Free

$0 / forever

For a small team getting their playbook out of Google Docs.

Up to 5 members
Up to 10 SOPs, 10 workflows, 10 courses
AI assistant — 100K tokens / month
Email support

Start free

Still have questions?

Always. Your SOPs, courses, and AI conversations never leave your workspace. We never train our models on your data — not once. You can export or delete everything at any time.

The AI reads only your published SOPs and course materials. When you ask a question, it retrieves the most relevant passages, writes a clear answer, and shows you the exact sources it used. No web search, no hallucinated policy.

Yes. Drag in PDFs, paste Google Docs URLs, or connect a Notion workspace — we'll handle the rest. Our import preserves headings, lists, and images; AI suggests categories and tags as it goes.

For any SOP you mark as required, employees see a visible "I acknowledge" confirmation after reading. Each acknowledgement is tied to a specific version — so when you publish changes, you know exactly who still needs to re-read.

Starter is free forever for up to 5 members. Business is free for 14 days — no credit card required. Cancel anytime, keep your content.

Yes. Teams can represent locations, brands, or functional groups — whichever maps to how you work. Enterprise plans support separate workspaces under one billing contract.

Your team's
operating system, written down.

Start free. Bring your team on when you're ready.

Start free Book a 15-min demo